Communicating with Customers.pdf
As the on-site crew, your communication with our customers is so important! Here are some guidelines to help you make sure that you’re communicating with them effectively.
Random checks will be made (manager will call customer to assure you have spoken with them on the first day of job, etc.) to make sure everyone is doing this consistently. If you communicate with a customer through email, copy your manager on every correspondence.
Do not make any ‘deals’ with customers without manager approval! This means if a customer asks you while on site if we can do anything extra, such as add a logo, tell them to call their contact (Chad, Andrew, Casey, Cortney, etc) to discuss. If they don’t know who that person is, help them get in touch.